Privacy Policy
1. Introduction
This Privacy Policy describes how Domaine de Saint-Clair, located at Route du Golf, 07430 Saint-Clair, collects, uses, protects, and processes the personal data of website users and customers of the establishment.
It complies with:
• the General Data Protection Regulation (GDPR),
• the amended French Data Protection Act.
By using the website or submitting your data when making a reservation, you agree to this policy.
2. Data Controller
Domaine de Saint-Clair
Route du Golf
07430 Saint-Clair — France
Email: reservation@domainestclair.fr
The data controller determines the purposes and means of processing personal data.
3. Data Collected
We collect the following data:
3.1. When making hotel reservations (via Reserve-it)
• Last name, first name
• Email address
• Phone number
• Reservation details (dates, preferences, number of guests, etc.)
• Payment information (managed via a secure service provider — never stored by the establishment)
3.2. For restaurant/brasserie reservations (via No-Show)
• Last name, first name
• Phone number
• Email address
• Reservation details (time, number of guests, etc.)
3.3. Via the forms on the website
• Last name, first name
• Email address
• Message or request
• Phone number
3.4. Via cookies
• Browsing data
• IP address (anonymized, depending on configuration)
• Audience measurement data (Google Analytics or equivalent tool, with consent)
No sensitive data (ethnic origin, health, religion, etc.) is collected.
4. Purposes of data processing
Your data is collected solely for the following purposes:
4.1. Reservation management
• Confirmation and tracking of reservations
• Preparation of your stay
• Communication with you before, during, or after the service
4.2. Billing and legal obligations
• Invoices
• Accounting management
• French legal obligations
4.3. Customer relations
• Responding to requests submitted via forms
• Handling potential disputes
• Customer satisfaction
• Sending messages related to the reserved service
4.4. Statistics and website improvement
• Traffic analysis
• Improving the user experience
No unsolicited commercial use is made.
5. Legal basis for processing
Data processing is based on:
• Performance of a contract (reservations, lodging, dining)
• Consent (non-essential cookies, newsletters if applicable)
• Legitimate interest (internal statistics, website optimization)
• Legal obligations (accounting, security)
6. Recipients of the data
Data may be shared with the following categories of recipients:
• Staff at Domaine de Saint-Clair (reception, food and beverage, management)
• Technical service providers:
o Hotel booking tool: Reserve-it
o Restaurant/brasserie booking tool: No-Show
o Website host: Scaleway
• IT subcontractors (website maintenance, statistics)
All service providers comply with the GDPR and are committed to confidentiality.
No data is sold, shared, or transferred to unauthorized third parties.
7. Transfer outside the European Union
If certain technical service providers are located outside the EU, data transfers comply with the following legal safeguards:
• Standard Contractual Clauses (SCCs),
• countries deemed to provide an adequate level of protection.
8. Retention periods
Hotel reservation data: length of stay + 3 years (customer management)
Restaurant reservation data: 1 year after the reservation
Invoicing: 10 years (legal requirement)
Contact form data: 1 year
Cookies: up to 13 months
These retention periods may be adjusted upon request.
9. User Rights
In accordance with the GDPR, you have the following rights:
• Right of access to your data
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to object
• Right to restriction of processing
• Right to data portability
• Right to withdraw your consent at any time
To exercise your rights:
📧 reservation@domainestclair.fr
Response within 30 days.
10. Cookies
The site uses:
• cookies strictly necessary for the site to function,
• statistical cookies (subject to consent),
• cookies related to booking modules (Reserve-it, No-Show).
A banner allows you to accept or decline non-essential cookies.
11. Data Security
The Domaine de Saint-Clair implements:
• encryption protocols (HTTPS),
• access security measures,
• protections against unauthorized access,
• internal controls,
• GDPR-compliant subcontractors.
12. Mediation
If you have an unresolved issue regarding your personal data, you may contact:
• The CNIL, the French data protection authority
• Or a mediator
13. Policy Change
This policy may be updated from time to time.
The most recent version is the one posted on the website.
